Swifts Creek Bush Nursing Centre, along with its contracted service providers, collects, uses and discloses personal information (which includes sensitive information) and health information about people using its services and staff.

Privacy Statement

Personal information will be used only for the intended purpose.  Using and disclosing information about clients is a legitimate part of providing services, and keeping people safe. Where the intention includes confidentiality, information will be treated as such unless otherwise required by law.

What happens to information about you while you are a client of this service?

  • We keep your name and contact details on your client record. 

Other details such as your care plan and information about your health are recorded each time you visit.
If any of your details change, please let the Bush Nurse know.

  • Your information can only be seen by the professionals in this service involved in your care.

Otherwise, we only release  information about you if you agree or if required by law, such as in a medical emergency.

  • We are committed to protecting the confidentiality of your records.
  • You have a right to request access to your information and to ask for it to be corrected if necessary.

Please talk to our staff if you have any other questions.


All clients have the right to have someone represent their interests in achieving best possible health outcomes.  Advocates can assist with complaints or disputes with the centre or to help the client understand any aspect of services delivered by the Centre.  An advocate can be a relative, friend, neighbour, social worker or someone from an advocacy service.

Advocacy is about providing active support for another person or group, to help ensure that their health wishes are being heard and that their rights are respected and protected.

What is an Advocate?
An advocate is someone who intercedes or acts on behalf of another person.  Should you require any further information please contact the
Bush Nurse Manager at Swifts Creek Bush Nursing Centre.

Elder Rights Advocacy
This office provides advocacy services to consumers in residential care. 
Level 2, 85 Queen St, Melbourne VIC 3000
Ph: 1800 700 600 or (03) 902 3066

Consumer Rights

    • Expect optimal quality care in a safe and professional environment.

    • Receive accurate information about health options, treatments, allied health providers and other health care facilities.  If you speak another language, have a physical or mental disability, or just do  not understand something, you will be helped so you can make informed health care decisions.

    • Receive considerate, respectful care, and to not be discriminated against by doctors, other health care providers or their representatives.

    • Talk in private with providers and to have their health care information provided.

    • Receive a fair, fast, and objective review of any complaint against the health provider.
      This includes complaints about the conduct of health care personnel.

Consumer Responsibilities

    • Do your best to get well and stay healthy with habits such as exercising, not smoking, and eating a nutritious diet.

    • Give your providers the information they need, and clearly communicate what you want and need.

    • Be involved in making health care decisions with your health care providers.

    • Work with providers to develop and carry out the treatment plans you choose.

    • Use the health services internal complaint and appeal process to address concerns that may arise.

    • Avoid knowingly spreading disease, and be Covid-19 safe.

    • Be aware of a provider’s need to fairly provide care to other people and the community.

    • Show respect for other people and health workers.

    • Follow procedures outlined by your health providers.